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DataViewer Troubleshooting
This page might help you out if you are having trouble using our Dataviewer applets. An applet is a program, written
in the Java programming language, that can be run from a web browser.
In theory, our applets will work on any computer with an Internet
browser that supports Java version 1.1 or better. This includes
Firefox and Internet Explorer browsers.
Which version of Java are you using?
Here is a small Java applet that will tell you:
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Interpreting
the results:
If the applet reported that your Java Version is less than
1.1 :
You
will need to use a different browser. For example, the JVM
included with Netscape 3 only supports Java version 1.02.
Our applets rely on some features that weren't introduced
until later. They have been tested on Netscape and Internet
Explorer browsers, versions 4 and higher.
If you see a message that starts out with "You are
not running Java...." -- or you see nothing:
either -- Java is not installed on your browser:
If you need to install Java you can find it at
Sun's website.
or -- You need to enable Java:
Look for this option somewhere in the preferences settings of your browser.
Firefox:
- Go to Tools >> Options... >> Content
- Check "Enable Java".
Internet Explorer (using the MS JVM):
- Go to Tools >> Internet Options >> Security >> Custom Level...
- Scroll to Java VM.
- If Disable Java is selected, you will need to change it (our applets will run with the "High safety" setting).
Internet Explorer (using the Sun JVM):
- Go to Tools >> Internet Options >> Advanced
- Scroll to Java (Sun)
- Check "Use JRE
If the applet reported that your Java vendor was Netscape Communications
Corporation and the Java version is between 1.1.0 and 1.1.3 --
It's time for you to upgrade your browser!
If the applet reported that your Java vendor was Microsoft Corp
and it reports your MS JVM build # is less than 3810 --
Build # 3810 is Microsoft's most recent (as of April 2003) version
of the Java virtual machine that is used by Internet Explorer
(version 4 or higher) on Windows computers. You should update if you are using an earlier version of the JVM because Microsoft has fixed a number of bugs, and filled
some security holes that were found in the earlier builds.
Click on Tools
>> Windows Update in the IE menu. If you then select Product Updates a list will be generated that describes
the upgrades that are suggested for your system. One of the
choices will be for the Virtual Machine. Select this item,
and follow the instructions to install it.
Microsoft is no longer including their JVM with IE
-- go to http://www.microsoft.com/mscorp/java for details.
If your computer needs Java you can install the JVM
from Sun.
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